Technical information
Box Number at Lloyd’s 53, 120, 160, 160A, 162A, 163, 164, 219, 219B, 219C, 225
2017 Stamp Capacity £800m
2016 Novae Corporate Underwriting Limited membership 100%
2013 YOA Result as a percentage of the Syndicate capacity 13.4%

Syndicate 2007 benefits from the ratings accorded to the Lloyd’s market. These are:

Company Rating
A. M. Best Financial Strength A
Fitch Financial Strength AA-
Standard & Poor's Financial Strength A+

More on Lloyd’s Financial Strength Ratings

Complaints procedure

We are committed to providing you with a high quality service and we want to make sure that this is maintained at all times but sometimes things do go wrong. We take complaints very seriously and aim to handle them in an expeditious but fair and proper manner, ensuring that any complaint is investigated competently, diligently, impartially and determining what is fair and reasonable in the circumstances.

If you wish to make a complaint you may do so at any time using the contact details below:

The Complaints Team
Novae
21 Lombard Street
London
EC3V 9AH
Email: [email protected]
Tel: +44 (0)20 7050 9000

It will help us speed up the process if you are able to provide, when submitting your complaint, the following information:

  • Policy number
  • Date of loss
  • Subject of your complaint
  • Who did you buy your insurance from?

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd's
One Lime Street
London
EC3M 7HA
Email: [email protected]
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help”. This is available to download here.

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

Contact details for the Financial Ombudsman Service are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: [email protected]
Tel: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

These procedures do not affect your right to take legal action.

Consumer alert: The Column Corporation and Global Property Group ‘Down Payment Bonds’

It has been brought to our attention that certain financial instruments called ‘Down Payment Bonds’ may have been issued in the US under Novae’s name either by Column Assurance or The Column Corporation, and possibly distributed through the Global Property Group. Novae has no association whatsoever with Column Assurance, The Column Corporation or the Global Property Group and has not granted authority for any of these companies to act on Novae’s behalf.

Further details of this matter are also available on the Lloyd’s website here. Anyone contacted by, or doing business with The Column Corporation, Column Assurance or the Global Property Group, and offered coverage purported to be backed by any company in the Novae group is asked to contact Novae in writing at [email protected].